Knowledge Base

Having trouble with GeoStudio? Here's a collection of items to help you better use our products. It includes all known problems with the software, including suggestions for workarounds until future versions address the problem.

GeoStudio 2012 Doesn't Work Over Remote Desktop on 64-Bit OS With a USB Key

Symptoms

GeoStudio can't find a valid license when running in a Remote Resktop session on a 64-bit operating system even though a USB license key is attached. The USB keys also do not appear in the License Management dialog under the FLEXnet host IDs section (having "FLEXID=9" prefixes).

Cause

The USB license dongle drivers are 32-bit and are not compatible with 64-bit operating systems. This is a restriction from our USB dongle provider and is beyond our control.

Resolution

GeoStudio 2012 and above support electronic activation licenses in addition to USB key licenses. Activation licenses do not have the driver compatibility issue. Exchanging your USB key license for an activation license will allow you to use GeoStudio 2012 and above in Remote Desktop sessions on 64-bit operating systems.
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