GEOSLOPE offers a comprehensive Annual Maintenance program for GeoStudio. We deliver feature updates in GeoStudio throughout the year, rather than producing a major release every few years as in the past. With the purchase of the Annual Maintenance option, you will receive new features sooner, and continually remain current with the latest software.

On January 1st, 2021, GEOSLOPE will have updated Annual Maintenance policies for GeoStudio products.

New Perpetual license sales will require the purchase of Annual Maintenance for one year. This will ensure all new clients have access to the latest product releases and technical support.

Subscription licenses already include Maintenance for the time the license is active.

Perpetual licenses that have expired Annual Maintenance will be able to get back on maintenance by paying lapsed maintenance fees for a maximum of two years. Once the maintenance has been expired for two years, you can no longer update that license.

Perpetual licenses of GeoStudio can be converted to an annual subscription license for free for the first year regardless of Maintenance status. *Note: this is only available for Perpetual licenses of supported versions of GeoStudio. See GeoStudio version list for reference.
https://www.geoslope.com/learning/downloads/alternate-downloads

We know you may have questions, so we put together an FAQ list below. If you have questions that are not on the list, please contact us at sales@geoslope.com.

1. What are the benefits of Annual Maintenance?

  • Immediate access to the latest updates.
  • Premium engineering support.
  • Priority licensing and installation support.
  • No additional cost when a new version is released.

2. How does Annual Maintenance work?

  • Effective for 12 months (to the last day of the month that the maintenance was purchased).
  • All software updates released while your maintenance is valid will work with your license.
  • All licensing support assistance without additional cost or processing fee.

3. What happens when my Maintenance expires?

  • Your existing software version will continue to work; however, updates and bug fixes will not be available. Software updates released after your maintenance expires will not work with your license.
  • You will no longer be eligible to receive technical support. 
  • Lapsed maintenance can be reactivated by paying the annual maintenance fees that were missed, to a maximum of two years. Once Maintenance has been expired for two years, you can no longer update that license.

4. How much does Annual Maintenance cost?

  • Annual maintenance is only applicable to perpetual licenses.
  • One year of annual maintenance is approximately 20% of the initial license price.
  • Annual maintenance is purchased as a separate item for a GeoStudio license, and is not included in the initial purchase price.
  • Annual maintenance is purchased in 12-month increments.
  • Refer to the Price List for specific prices.

5. Do I have to purchase Annual Maintenance?

  • Yes, Annual Maintenance is required for any new Perpetual License sale.
  • Subscription licenses already include Maintenance for the time the license is active.

6. What happens if my Maintenance expired more than 2 years ago?

  • Your license can no longer be updated.
  • You can convert the Perpetual license to an annual subscription license of the same product/bundle for free for one year. After that, annual subscription pricing will apply.
    *Note: only available for supported versions of GeoStudio

7. Do I have to renew Annual Maintenance at the end of the initial 12 months?

  • No. Your purchase of a new Perpetual license requires one year of Annual Maintenance, but you are under no obligation to renew Maintenance once the 12 months are up.
  • If you choose not to renew Annual Maintenance, you will stop receiving the benefits such as version releases and technical support.

8. If I don’t renew Annual Maintenance, can I update the license at a later time?

  • Yes, as long as your maintenance expired less than 2 years ago. You can pay the lapsed maintenance fees along with the new Annual Maintenance and your license will be up to date again.
  • If your maintenance has been expired for more than 2 years, it cannot be updated.
  • You can convert your perpetual license to an annual subscription of the same product/bundle for free for the first year regardless of Maintenance status. *Note: this is only available for Perpetual licenses of supported versions of GeoStudio. See GeoStudio version list for reference.
    https://www.geoslope.com/learning/downloads/alternate-downloads

9. If I want to convert my Perpetual License to an Annual Subscription, how does that work?

  • You can convert your perpetual license to an annual subscription of the same product/bundle for free for the first year regardless of Maintenance status. *Note: this is only available for Perpetual licenses of supported versions of GeoStudio. See GeoStudio version list for reference.
    https://www.geoslope.com/learning/downloads/alternate-downloads
  • You would be converting your Perpetual License over to an annual subscription license. The first year of the annual subscription is free. After the first year, you have the option to renew your annual subscription at the normal rate. See Price List.
  • Once you convert your perpetual license, it will no longer be available to you. So after the first annual subscription expires, you can either renew the annual subscription, or purchase a new Perpetual License in order to keep using GeoStudio.